Maybe I have been spoiled in the past with other tour operators but if you want a tour operator that appears to be completely incompetent apart from being able to rip you off as much money as they can then GoldenSun are the kiddies! The reps have obviously not heard of the term of being "customer orientated". At the introductory meeting thay pump full of BS so that any tours you are want are booked through them so that they can gain a commission. After that their attitude is is f**k you jack! We arrived at the hotel at 9.30am on Monday morning and were told that this counted as a night? The result of this was that we had to vacate our rooms on Sunday middday even though our departure flight was not until 7.30am the following day - nearly 19 hours later! Talk about getting stiffed! I'm amazed that scams like this still go on. As for the reps themselves, they are really, really cute! When a number of people wished to make a complaint about the poor accomodation they were staying at, the reps told them that they left the complaint forms with the apartment owners. Is that malicious or moronic? Looking back on this experience I would laugh if it had not been so bad. They will definitely not be getting my business again!

I couldn't agree more with Chris's comments. Golden Sun need to be more customer orientated!!! The reps on Zante didn't have a clue or were simply not interested apart from stinging you for more money.