I worked in Kalamaki during Summer 2002 as a Manos Rep. Whilst i enjoyed my experience, i have to say that the ignorance and arrogance of some british holidaymakers is absolutely beyond belief! People complaining about things such as aircraft/animal noise and the condition of the airport etc - YOU ARE ON A GREEK ISLAND!!! What do you expect? As for people that claim "we never saw the Rep for the whole fortnight - if you bothered to read the notice board to find out when the duty times are,perhaps you may have more luck! It simply amazed me how some people come abroad for their annual holiday and find things to moan about - just chill out and enjoy yourselves for goodness sake! Dont get me wrong i believe in good customer service and if there is a genuine problem,then it should be rectified.

Alexia Cookson - With all due respect the Hotel Exotica is only 2 mins drive from the airport and would cost you pennies in a taxi, why on earth stand and wait for 2 hours?????!!!!!

Colin & Linda Ward - You knew you were booking a package holiday so why complain about being treated like cattle? if you dont like it, travel independently!

Anyway, next time you travel abroad try and have a bit of respect for your rep,we work harder than you probably ever will and i mean that!

GO MAVIS!!!! I agree completely. I worked as a Rep for a rival tour operator in zante during the same season. With all due respect, ive worked in the travel industry for many years now and GoldenSun are not the 'most expensive' tour operator - you get what you pay for,its not rocket science! The main problem being is most people book a basic studio in Greece for like £150pp and turn up with the expectation that they will be staying in accomodation comparable to a 5* Hilton Hotel! When will people grasp the concept behind night flights?? When you arrive in the early hours - that room is reserved for you from midday - the day before - to ensure you can occupate it immediately upon your arrival. This is why that counts as the first night of your holiday! And hence why you will have to pay for a courtesy room on the night of departure. Its swings and roundabouts, if your travelling on a night flight, you pay little or no flight supplement - if you travel on a day flight you pay higher flight supplement but obviously will not have to fork out for courtesy rooms!! And Chris Chadwick, Reps are only humans just like you!! They do a highly stressfull job for very little pay and quite poor conditions sometimes. Its not difficult to get flustered when youve got 150 customers on a flight delay all asking the same questions and acting like spoilt children! You try being a Rep for a day Chris - you wouldnt last five minutes matey!

chris - wasnt slagging your job off - each to their own - and im sure you work hard but a sales rep hardly deals with deaths,hospital cases, police station visits,bar crawls,domestics etc - not to mention the endless complaints - all for a wage of £90 a week!! the only point im trying to make is reps work very hard and unless youve done the job - you CANNOT understand what its like. guests are very quick to start slagging reps off and getting very personal - perhaps they are jealous because they wish they had the balls to go and work abroad in the sun - i dont know. BUT at the same time if there is a genuine problem - the rep is there to TRY and rectify it but they are not miracle workers. and often reps are in a difficult situation trying to keep both the guests and the hoteliers happy - who remember they have to work with for the entire season. all im trying to say is people should stop making these personal,mis-informed comments about reps - when really you dont have a clue.

it appears chris you enjoy taking vendettas against uk tour operators and their staff. while many of the issues youve raised are clearly NOT accceptable - can i make a suggestion - next time you book a holiday - be prepared to shell out more cash and book a 5* hotel - then maybe? you wont encounter all these problems. like i said earlier - you get what you pay for and self catering in greece is very basic. im saying this merely as a suggestion not sarcasim.

Recently returned from a week at the Borsalino and have to say for the price we paid - our expectations were definately exceeded. we were in block A nearest the pool and found the rooms to be basic (like all greek self catering) but clean and in a quiet location. In fact my friend and i used to be Reps for a Tour Operator in Zante in summer 2002 and many of the accommodations we worked in did not have even shower curtains or kettles - which the Borsalino does. Yannis and Elanor work very hard offering good food from the Pool Bar and keeping the grounds looking nice. They were very accommodating. This accommodation is located about 10min walk from resort centre or 6 euros in a taxi. Definately reccommend this property.