Cant belive all these good reviews of the grapevines (STAYED 13/5/09-27/5/08), would never return to this place ever again. Had many problems with the room, of which we were told would be sorted. Only two of these were fixed and the rest the managment couldnt care less, they just wanted your money.
This was meant to be our honeymoon and instead it was a honeymoon from hell, so thank you so much grapevines for a horible time.
NEVER AGAIN
Stayed at the grapevines with an exchange rate of 1.18euro(25-5-08) handed over £10 note to be given 18euros back, with that exchange rate went back for a second time. And yet again got 18 euros, i think you will quite agree the best exchange rate on the island
First i have to start with a big thank to the cabin crew member Rob (13.55 flight from bristol 13.5.08) when i said to Rob about the lack of leg room i had, he not only helped me to find a bigger seat but also my partner with no fuss just a smile(sorry about the rangers result!) But that is where the good customer service stops, on arriving in resort some of the reps were not wearing there uniform, not sure who was who. When you dont buy there day trips you tend to get ignored. I would like to know what a holiday reps job is. (i thought it was to make sure you were happy in your resort and do what ever they can to help you make it an enjoyable experience) Unfortunatly none of this happened we had numourous problems with the room which were still not sorted even after we left. Tried to get someone from 1st choice to view the hell we had to stay in and no one bothered to turn up. Once they had our money it was the like it or lump it attitude and the holiday rep even agreed with me. So never book through 1st choice again