Sunrise Hotel

Accommodation in Tsilivi

Barry H          1/10

You can book the Sunrise hotel either via the internet or the Co-Op travel agent

Laura W

Just wondered if anyone knew which tour operater Sunrise use now?? used to be Thomson ,but not in the brochure or on line.

Kelly R          9/10

Brilliant place. Thanks to Georgio & his family who made us feel very welcome. I would certainly recommend this place & have nothing to complain about, the shower was great but was do able.

Maid service was fantastic were in every day to clean & changed towels & linen evry 3rd day!
The food was a good price as well as the drinks.
Mark the barman was always there with his smile ensuring everyone was ok.
We also had several problems over there with a bar & was assisted greatly by georgio & another member of staff to ensure we were ok.
Love to you all
Sue, Ken, Kelly & Matt xx

Stephen H          2/10

Things I feel need addressing with regard to the 'Sunrise Hotel' and our experience of it last week. Firstly, there is no 24hr reception as described. We visited the reception area several times, both in the afternoon and evening with no one to be seen. We also talked to a guest that had arrived at the hotel early morning after a night flight, having to bang on the reception door to gain someone's attention to be let in. Eventually a member of staff let them in. Hardly a good advertisement for the start of your holiday.

We also found the young man who manages reception (when he was there) to be completely useless and unhelpful. Whenever we had a minor problem or wanted some info from him, all we got was "you need to see the owner". I honestly wondered what his role was. I have done reception work, and he wouldn't last five minutes in the real world. 
The owner was not much help either. We had a leaking basin tap in the bathroom that wouldn't shut off no matter how hard you tried. I'm not talking about a drip or two but running water. This was annoying, so we decided to avoid boy wonder on reception and approach the lady owner about it. Well, you would think I had just asked her to kill all her family with a rusty blunt axe going by the look she gave me. Needless to say it didn't get fixed. Room 308 by the way.
The maid service was also very hit and miss. We arrived on Sunday 2nd Sept. We had maid service on the Monday but none again until Thursday, even though we informed them about it. All in all very poor service. I appreciate it is only a 2* hotel, although I would call it more a glorified self catering establishment, but this is no excuse for poor customer service.
As the previose message says, I think the best room are being kept back for the Greek visitors. What we had certainly didn't look like the images that the web site shows. They also fail to mention that the hotel is in direct line of the airport flight path, and that you will be woken at the crack of dawn every day by the cockrel, turky's and local dogs behind the hotel.
My advise is look somewhere else. You can do better for you money than here.
I think we can safely say we will not be returning or recommending the Sunrise Hotel (term used loosely) to anyone.

Dagmar V          1/10

my daughter and I have just come back from 2 weeks at this hotel. the hotel itself is nice, clean and in a quiet location.
however there are major issues with the staff that supposedly run the hotel. there is a high turnover of staff, in particular cleaners. a lot of the staff are casually employed, come from Albania and are in Greece without having legal papers. they are being paid very little and treated even worse.during my stay i witnessed many harrowing incidents of managers shouting at and abusing staff verbally.
also on several occasions roooms were either double-booked or were simply not ready. this in particular affects british tourists as the management at this hotel will give preferential treatment to greek visitors by moving british tourists out of their rooms and into less comfortable accommodation.
some of the events promised by this hotel on their website either don't take place (such as the greek night etc.) or they are haphazardly organised. we had one barbecue, which didn't start until late at night and paid 12 euros for undercooked food.

I'm afraid the list goes on, as there is much under the surface that in my opinion would warrant investigating by a holiday rep or even the greek authorities.
I can only advise everyone who thinks of staying there to take extreme caution and heed my warnings.

Oh, and don't forget to hang on to your passport, whatever you do. I didn't get mine back for days and had to kick up a right fuss in reception, where I was subjected to snide remarks myself.
alltogether a shame is all I can say.

Stephen H

My wife and I are thinking of staying at the Sunrise Hotel in September 07. We have stayed in Tsilivi many times, but not at the Sunrise Hotel. Does the hotel suffer from any night time noise?

What sort of age range stay there? We are in our mid to late forties. And although we like to join in and enjoy ourselves, we don't want to end up at a club 18-30 sort of establishment.
Are all the rooms pool facing or are some balconies overlooking a road?
Thanks for any info

Jasmine C           

Myself and my daughter have just spent a wonderful week at the Sunrise, it supplied all the ingredients for a perfect holiday, the staff were all genuinely friendly, the hotel, pool and gardens were all lovely, we both came away with a promise that we would go back!!

Caroline D           

We've just come back from a week staying at the sunrise, it was fantastic, the hotel was spotless and the staff were so friendly. The town is about a 10 minute walk and the beach is about 15- 20 mins, would recommend it to anyone.

Sarah M           

The Sunrise Hotel was brilliant! Its just outside the main town, so its nice and quiet. Its beautifully presented with lovely clean rooms. The family that run it are so friendly and always make sure you have whatver you need. If your going to Tsilivi, defently stay here.

Sarah T           

Hotel in general was plesent to stay although the rooms, especially the bathroom, could do with some attention.  Walls are very thin and we happened to have noisy neighbours.

Alan P           

We stayed from 15-22 September. Great hotel. Very friendly and helpful staff. Very clean. Excellent pool. Location just outside Tsilivi suited us very well. 2 of us went this year, but we are making plans for the whole famility to go out next Spring.

Paul, N           

We had a great holiday at The Sunrise. The family made us feel very welcome and we can't fault the accomodation. It's located in a quiet part of town, it's very laid back and child friendly. We have already decided like many others to go back next year.

Rebecca R

My boyfriend and i are staying at the Sunrise Hotel- Tsilivi in june. I've just read an awful review on it. is there anyone that has stayed there recently that can tell me about the sunrise? I'd appreciate any comments please. Thankyou....Rebecca, England.........

Margaret C           

We stayed at the Sunrise for 2 weeks and found it very good. The problems they have had did not stop them from making us very welcome. The best comment I have is the cleanliness of the whole place, this is due to one person on the whole site. I have never come across any accomodation so clean. The hotel may have been quiet, but this was not a problem for us. Every request we made was dealt with straight away. I would have no hesitation in giving my recommendation to anyone. Good luck for next year.

Sandra M           

Well what can I say about our stay at the Sunrise other than it's the worst place we've ever stayed. Tsilivi is great as we've been there before and stayed at the Park which was excellent and even better now that it's been extended/refurbished. The first week at the Sunrise was okay but by our second week when no more guests were arriving the whole place was getting ready for closure - sunbeds being removed from around the pool, tables & chairs being removed from the breakfast room & pool bar area, pillows & quilts being removed from rooms and the worst thing of all fire extinquishers, reels & hoses being removed 2 days before all guests had left - so much for Health & Safety rules! Also, the pool bar opened & closed whenever Violetta wanted it to - sometimes opened at 11.30am & closed at 17.00pm! Stocks were also allowed to run down with no draught beer being available for some 7 days before we left. We were told that there is a problem over ownership at the hotel (confirmed by the rep) with the matter being taken to court and if it's not resolved the hotel will close for good. The atmosphere amongst the family was awful whilst we were there with people not speaking to each other and all guests got the feeling that they were "in the way" and that they were glad to get rid of us and close down. Perhaps we were just unfortunate to go to this hotel at the end of the season but all the same we were still paying guests and should be entitled to the same facilities as all guests had received through the season. I will never return to this hotel again but can certainly recommend the Park.

Christie O           

there isnt much i can say about this hotel except excellent.....we got back 3 days ago and the staff at the hotel are great...they always remember your name and get to know you properly which makes you not want to leave......the hotel is spotlessley clean and the pool is great....if you can try and get villeta to doa barbecue as they are great....there are cockerels but they dont really bother you that much as you get use to them as they c**k all day.....overall we'll probably be returning here next year as it was so great and we have never said that before.....thanks villeta,nancy,nicos and the rest of the staff for making it so injoyable.

Clair H           

The Sunrise Hotel is a brilliant place to stay. Don't worry you get used to the cockrels after a while!. The rooms are always clean and spacious and the views from the balcony's are great. The hotel staff are always around to help and are always polite and courteous. The pool is fab and you will always catch a great tan lounging around it!. Overall a excellent hotel!

Don R           

We really liked this hotel. It was very clean and quite new with one of the best pools. The breakfast was very basic. The only thing I didn't like about this hotel is you didn't have a fridge so you had to hire one @ £14.00 a week. You had no kitchen facilities so you couldn't make up rolls for the beach etc.Apart from that and the annoying cockral that wakes you up at the crack of dawn we had an excellent time here and would recommend this hotel to anyone.

Don R

Does the hotel have double beds and do they provide the basic items such as kettles etc.

John W

Through which holiday comapny can I book for the Sunrise. Is it opposite the Park Hotel ???

Wendy T           

We have just returned from two weeks at the Sunrise Hotel. Hotel staff are very friendly and rooms comfortable. Only a few rooms seem to have air conditioning, but you can hire a fan if it gets too warm. Hotel is small, so was never busy - pool is great and the food at the poolside bar very good. Greek night at the hotel on a Saturday night was enjoyable too. The hotel is just out of the village centre, but only takes about 15 minutes to walk down to the restaurants and bars. The beach is a little further, probably takes about 30 minutes. Only comment I will make is although the breakfast was very nice, there was never any difference, so if you like bread, jams and hard boiled eggs you'll be alright. Try not to get a room on the lefthand side of the hotel, as you will be woken by the cockerall, although I have to say I never heard it, only my other half! Really enjoyed the holiday - would recommend. (Wendy & David, Middlesex)

Emma M

We are to stay at the Sunrise in August & would like to know if the bedrooms have Air Conditioning?

Pam P           

Have never stayed at the Subrise but we use the pool every time we are in Tsilivi. It is undoubtedly the best pool in the village and we have got to know the owners over the years - in fact we watched the pool and hotel being built. Sotiria and the family are very welcoming, to non-residents as well as residents, and they take particularly good care of us and help my disabled husband to enjoy his holiday. The food at the pool bar is excellent and very good value.

Stephen M           

We stayed here for two weeks last year and had a fabulous holiday. Owners very friedly and make everyone feel welcome. The hotel is very clean and the Greek night every Saturday is not to be missed.

Thomas H           

A beautiful modern hotel in a quiet position just outside the village. Nikos and Sotiria go out of their way to make you most welcome and do their utmost to make your stay most enjoyable. The centre of the village is just a ten minute walk away. The hotel has one of the best swimming pools on the island.

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